Refund Policy
By making a purchase, subscribing, or executing any financial transaction on Vigilanteapp.com, you agree to the terms outlined below.
1. General Policy for Digital Purchases
Due to the immediate access and non-returnable nature of digital products and services:
- Final Sales: All digital sales, fees, and transactions are final unless explicitly stated otherwise in this policy or required by applicable consumer protection laws.
- No Change of Mind: Once access or digital media is granted or rendered, we generally do not offer refunds, exchanges, or returns for change-of-mind purchases or accidental selections.
2. Policy by Feature & Module
Because Vigilanteapp.com utilizes comprehensive media platform technology (including PlayTube script modules), specific rules apply to each platform feature:
A. PRO Memberships & Subscription Packages
- Recurring Billing: PRO subscriptions renew automatically according to your selected billing cycle (e.g., monthly or annually).
- Cancellation: You may cancel your PRO membership at any time via your account settings. Upon cancellation, your PRO status and benefits will remain active until the end of your current billing period.
- Refunds: Payments for PRO membership periods already billed are non-refundable. We do not provide prorated refunds for mid-term cancellations.
B. Wallet Top-Ups & System Balance
- Non-Refundable Balance: Funds loaded into your Vigilanteapp.com internal wallet (via credit/debit card, PayPal, cryptocurrency, local payment gateways, etc.) are non-refundable and cannot be withdrawn back to your payment method once deposited.
- Wallet Usage: Wallet funds must be spent within the platform for purchases, tips, subscriptions, or video rentals.
C. Paid / Rent-to-View Videos (Pay-Per-View)
- Access Period: Unlocking a paid video or renting a video grants you immediate access for the duration specified on the video page.
- Refund Eligibility: Once a paid video has been unlocked or streaming has commenced, refunds are not permitted. If a technical error prevents you from watching the video (e.g., corrupted upload, broken stream), you must contact Support within 48 hours of purchase for a manual review and potential wallet credit.
D. Creator Support & Channel Subscriptions
- Direct Creator Payments: Payments made to subscribe directly to a creator’s channel or content feed are processed immediately and distributed to the channel owner.
- Non-Refundable: Subscriptions to individual creators or channels are strictly non-refundable.
E. Tips, Donations, & Gifts
- Finality: All tips, virtual gifts, and voluntary donations sent to content creators or video uploaders are immediate, final, and non-refundable under any circumstances.
F. Video Ads & Publisher Campaigns (Ad System)
- Advertiser Credits: Funds transferred into the advertising dashboard to run video ads, banner ads, or pay-per-click (PPC) / pay-per-view (PPV) campaigns are non-refundable once ad impressions or clicks have begun accumulating.
- Unused Ad Balances: Unused advertising credits remain in your advertiser wallet for future campaigns and cannot be cashed out.
G. Movie / Store Purchases
- Purchases of full-length movies or downloadable digital assets on the platform are non-refundable once the file download has started or streaming playback has commenced.
3. Exceptional Circumstances & Dispute Process
We evaluate refund requests on a case-by-case basis under the following limited conditions:
- Duplicate Charges: If a technical glitch results in duplicate billing for the same transaction, we will issue a full refund for the accidental duplicate charge upon verification.
- Technical Inaccessibility: If a technical flaw on Vigilanteapp.com prevents access to a purchased digital item or PRO benefit for more than 72 consecutive hours, and our technical team cannot resolve it, you may be eligible for a pro-rata refund or platform wallet credit.
How to Request Assistance
To request a review for an exceptional circumstance:
- Email our support team at support@vigilanteapp.com.
- Provide your username, registered email address, transaction ID, date of transaction, and a detailed explanation (with screenshots, if applicable) of the issue.
- Claims must be submitted within 7 days of the original transaction date.
4. Chargebacks and Payment Disputes
Filing a chargeback or payment dispute with your bank, payment provider, or credit card issuer without contacting Vigilanteapp.com support first violates our terms of service.
If a chargeback or payment dispute is initiated, Vigilanteapp.com reserves the right to immediately suspend or permanently terminate your account, freeze any remaining internal wallet balances, and revoke access to all purchased digital items.
5. Policy Updates
Vigilanteapp.com reserves the right to modify or update this Return & Refund Policy at any time. Changes will take effect immediately upon being posted on this page. Your continued use of the platform constitutes acceptance of the modified policy.
